Embark on a unique 7-day experience that will take you from Gaudí’s vibrant Barcelona to the fascinating African city of Ceuta, exploring the most iconic treasures of Southern Spain and North Africa. Discover UNESCO World Heritage monuments, the monumental elegance of Seville, the passion of Flamenco, the ancient history of Cádiz, and the spectacular crossing of the Strait of Gibraltar between two continents. Indulge in an exceptional gastronomic journey featuring exclusive experiences such as tasting the legendary Almadraba Bluefin Red Tuna, carefully selected wines, and authentic Andalusian and Mediterranean flavors. A journey designed for those seeking culture, history, unforgettable landscapes, and genuine emotions, connecting Europe and Africa in an extraordinary adventure that will remain in your memory forever.
DAY 1-2 BARCELONA
DAY 1 BARCELONA | ARRIVAL.
Arrival at Barcelona Airport.
Upon arrival, guests will be warmly welcomed by our local representative and assisted with private transfer services to their centrally located hotel.
Barcelona, the cosmopolitan capital of Catalonia, is one of Europe's most captivating cities, where centuries of history, extraordinary architecture, world-renowned gastronomy, and Mediterranean elegance combine to create an unforgettable first impression.
Private transfer to the hotel.
As guests travel through the city, they will enjoy their first glimpse of Barcelona's vibrant atmosphere, elegant avenues, historic neighborhoods, and architectural treasures that have made the city one of the world's most desirable destinations.
Check-in at a carefully selected 4★ Superior hotel located in the heart of Barcelona.
Perfectly positioned for exploring the city's cultural landmarks, the hotel offers comfort, quality, and exceptional hospitality, providing the ideal introduction to the journey ahead.
Free time at leisure.
Guests may choose to relax after their international flight, enjoy the hotel's facilities, or take an independent stroll through the surrounding streets to begin experiencing Barcelona's unique Mediterranean character.
WELCOME EXPERIENCE – BARCELONA.
As evening falls, guests are invited to enjoy their first introduction to the gastronomy, hospitality, and culture that define Spain.
Welcome Dinner.
Dinner at the hotel.
Enjoy a carefully prepared menu featuring Mediterranean specialties and regional flavors inspired by traditional Catalan cuisine.
This elegant and relaxed evening offers the perfect opportunity for participants to meet fellow travelers, share expectations for the days ahead, and begin discovering the extraordinary experiences that await throughout this remarkable journey.
From the artistic masterpieces of Barcelona and the grandeur of Seville to the Atlantic shores of Cádiz and the fascinating cultural crossroads of North Africa, the coming days promise a unique combination of history, gastronomy, heritage, and discovery.
Return to rooms.
Overnight in Barcelona.
The Southern Spain & North Africa adventure begins.
DAY 2 BARCELONA.
Breakfast at the hotel.
Today is dedicated to discovering the cultural heart of Barcelona, a city where over two thousand years of history blend seamlessly with some of the most innovative architecture ever created.
Accompanied by an official local guide, guests will explore the masterpieces of Antoni Gaudí, stroll through the historic center, and enjoy some of the most authentic gastronomic experiences Catalonia has to offer.
MORNING – GAUDÍ EXPERIENCE.
Guided Tour with Official Local Guide:
● Sagrada Familia (Priority Access Included)
Begin the day with a visit to Barcelona's most iconic landmark and one of the world's greatest architectural achievements.
Designed by Antoni Gaudí, the Sagrada Familia combines spirituality, symbolism, nature, and extraordinary artistic vision in a monument that continues to inspire millions of visitors every year.
Admire its magnificent façades, breathtaking stained-glass windows, and remarkable interior while learning about the history and vision behind this UNESCO World Heritage masterpiece.
● Park Güell
Continue to one of Barcelona's most enchanting locations.
Originally conceived as an exclusive garden city, Park Güell today offers colorful mosaics, imaginative architecture, beautiful gardens, and spectacular panoramic views over Barcelona and the Mediterranean Sea.
A perfect example of Gaudí's unique ability to merge art, nature, and architecture.
● Casa Batlló
Visit one of the finest expressions of Catalan Modernism.
Inspired by marine forms, natural elements, and local legends, Casa Batlló showcases the extraordinary creativity that transformed Barcelona into a global architectural capital.
Its flowing lines, vibrant colors, and innovative design make it one of the city's most celebrated landmarks.
GASTRONOMIC EXPERIENCE – CAN CULLERETES.
Lunch at Can Culleretes.
Founded in 1786, Can Culleretes is the oldest restaurant in Barcelona and one of the city's most treasured culinary institutions.
Enjoy a traditional Catalan lunch featuring authentic regional cuisine, seasonal products, and carefully selected local wines.
Surrounded by centuries of history, this experience offers a true taste of Catalonia's rich gastronomic heritage.
AFTERNOON – HISTORIC BARCELONA.
Walking tour through the historic center:
● Gothic Quarter
Discover the medieval heart of Barcelona through a fascinating labyrinth of narrow streets, hidden squares, historic palaces, and centuries-old architecture.
● Barcelona Cathedral
Admire one of Spain's most beautiful Gothic cathedrals, renowned for its elegant architecture, peaceful cloister, and historical significance.
● Jewish Quarter
Explore one of Europe's best-preserved medieval Jewish quarters and learn about the cultural diversity that has shaped Barcelona throughout its history.
● Plaça del Rei
Visit one of the city's most important historical squares, closely linked to the medieval history of Catalonia and the Crown of Aragon.
● Las Ramblas
Enjoy a leisurely stroll along Barcelona's most famous boulevard, where local life, street artists, cafés, and historic buildings create a vibrant atmosphere unique to the city.
● La Boqueria Market
Experience one of Europe's most celebrated food markets.
Discover colorful displays of fresh produce, seafood, Iberian delicacies, artisan cheeses, spices, and traditional Catalan specialties while experiencing the authentic rhythm of daily life in Barcelona.
TRADITIONAL SWEET EXPERIENCE.
Chocolate with Churros Tasting.
No visit to Spain is complete without experiencing one of its most beloved traditions.
Enjoy freshly prepared churros served with rich hot chocolate in a historic setting, just as generations of Barcelonians have done for decades.
Return to the hotel.
DINNER AT THE HOTEL.
Enjoy a carefully prepared dinner featuring Mediterranean specialties and regional Catalan flavors.
The perfect conclusion to a day filled with art, history, culture, and gastronomy.
Overnight in Barcelona.
Tomorrow, the journey continues south as we leave the Mediterranean coast behind and travel to Seville, the elegant capital of Andalusia and one of Spain's most captivating cities.
DAY 3-4 BARCELONA – SEVILLA
DAY 3 BARCELONA – SEVILLE.
Breakfast at the hotel.
After breakfast, check-out and private transfer to Barcelona Airport.
Today, the journey continues south to Andalusia, a land of extraordinary beauty, rich traditions, magnificent architecture, and centuries of cultural heritage shaped by Christian, Jewish, and Islamic civilizations.
Flight to Seville.
Upon arrival, guests will immediately feel the unique atmosphere that has made Seville one of Spain's most beloved cities. Elegant boulevards, historic palaces, orange tree-lined streets, and magnificent monuments create an unforgettable first impression.
ARRIVAL IN SEVILLE.
Meet & greet service upon arrival.
Private transfer to the hotel.
Check-in at a Carefully Selected 4★ Superior Hotel.
Located in the heart of Seville, the hotel offers the perfect base for exploring one of Europe's most enchanting cities.
Combining Andalusian elegance, comfort, and exceptional hospitality, it provides a relaxing environment from which to discover the treasures of Southern Spain.
AFTERNOON – PANORAMIC SEVILLE EXPERIENCE.
Guided panoramic introduction to the capital of Andalusia:
● Guadalquivir River
Discover the historic river that transformed Seville into one of the most important trading ports of the Spanish Empire.
For centuries, ships carrying treasures from the Americas sailed these waters, shaping the city's prosperity and global influence.
● Torre del Oro
Admire one of Seville's most recognizable landmarks.
Built during the Almohad period, this historic watchtower once formed part of the city's defensive system and today stands as a symbol of Seville's maritime heritage.
● María Luisa Park
Enjoy a leisurely stroll through Seville's most beautiful public park, renowned for its elegant gardens, fountains, shaded pathways, and peaceful atmosphere.
● Plaza de España
Visit one of Spain's most spectacular architectural ensembles.
Built for the Ibero-American Exposition of 1929, Plaza de España combines Renaissance and Moorish influences in a breathtaking setting of canals, bridges, colorful ceramic tiles, and grand architecture.
Recognized worldwide, the plaza has also served as a filming location for numerous international productions.
AUTHENTIC SEVILLE EXPERIENCE.
Free Time at Leisure.
Enjoy time to absorb the atmosphere of the city.
Explore elegant streets, charming squares, local boutiques, traditional cafés, and hidden corners that reveal the true character of Seville.
The city's relaxed rhythm, warm hospitality, and vibrant culture make every walk a memorable experience.
Return to the hotel.
DINNER AT THE HOTEL.
Enjoy a carefully prepared dinner featuring traditional Andalusian specialties and regional flavors.
A wonderful opportunity to discover the gastronomy of Southern Spain while preparing for tomorrow's exploration of Seville's most iconic monuments.
Overnight in Seville.
Tomorrow, guests will discover the magnificent Cathedral, the Royal Alcázar, the historic Santa Cruz Quarter, and experience the passion and emotion of authentic Flamenco, one of Spain's most treasured cultural traditions.
DAY 4 – SEVILLE.
MONUMENTAL SEVILLE, ANDALUSIAN GASTRONOMY & THE PASSION OF FLAMENCO.
Breakfast at the hotel.
Today is dedicated to discovering the extraordinary heritage that has made Seville one of Europe's most beautiful and culturally significant cities.
For centuries, Seville served as the gateway between Spain and the Americas, accumulating immense wealth and becoming a center of art, architecture, religion, and culture. Its magnificent monuments, elegant plazas, historic neighborhoods, and vibrant traditions continue to captivate visitors from around the world.
Accompanied by an official local guide, guests will explore some of Andalusia's most iconic landmarks before experiencing one of Spain's most celebrated cultural expressions: Flamenco.
MORNING – MONUMENTAL SEVILLE.
Guided Visit with Official Local Guide:
● Seville Cathedral & La Giralda (Entrance Included)
Begin the day with a visit to the largest Gothic cathedral in the world and one of Spain's most impressive religious monuments.
Built on the site of a former mosque, the Cathedral reflects centuries of history and artistic achievement.
Discover its magnificent chapels, extraordinary architecture, and the tomb traditionally attributed to Christopher Columbus.
Adjacent to the Cathedral stands La Giralda, the city's iconic bell tower and one of Seville's most recognizable symbols.
Its unique design reflects the city's fascinating blend of Christian and Islamic heritage.
● Royal Alcázar of Seville (Entrance Included)
Continue to one of Europe's oldest royal palaces still in use today.
A masterpiece of Mudéjar architecture, the Royal Alcázar showcases centuries of artistic influences, magnificent courtyards, intricate decorative details, elegant halls, and spectacular gardens.
Declared a UNESCO World Heritage Site, it is widely regarded as one of Spain's most beautiful historic monuments.
Guests may also recognize several locations used in internationally acclaimed film and television productions.
● Santa Cruz Quarter
Explore Seville's most charming and atmospheric neighborhood.
Once the city's Jewish Quarter, Santa Cruz is a delightful maze of narrow streets, hidden squares, flower-filled patios, and whitewashed houses that reveal the authentic character of Andalusia.
Every corner tells a story of the diverse cultures that have shaped Seville over the centuries.
GASTRONOMIC EXPERIENCE – THE FLAVORS OF ANDALUSIA.
Lunch at a Selected Traditional Restaurant.
Enjoy a carefully curated Andalusian gastronomic experience featuring some of the region's most celebrated specialties.
Menu Highlights:
● Traditional Andalusian cuisine
● Iberian specialties
● Fresh seasonal products
● Regional wines
● Local culinary traditions
A perfect opportunity to discover why Andalusia is considered one of Spain's great gastronomic regions.
AFTERNOON – THE SEVILLIAN LIFESTYLE.
Following lunch, enjoy time to experience the city at your own pace.
● Historic Streets & Elegant Squares
Explore the beautiful avenues, hidden corners, and vibrant atmosphere that make Seville one of Spain's most beloved destinations.
● Local Boutiques & Artisan Shops
Discover traditional craftsmanship, local products, ceramics, leather goods, and unique souvenirs inspired by Andalusian culture.
● Cafés & Terraces
Relax in one of the city's charming cafés while observing daily life unfold in true Andalusian style.
EVENING EXPERIENCE – THE SOUL OF ANDALUSIA.
Flamenco Dinner Experience.
This evening, guests will enjoy one of the most memorable cultural highlights of the entire journey.
Dinner in a carefully selected venue accompanied by an authentic live Flamenco performance.
Recognized by UNESCO as Intangible Cultural Heritage of Humanity, Flamenco is far more than music and dance.
It is an expression of emotion, history, passion, and identity deeply rooted in Andalusian culture.
The powerful combination of guitar, singing, rhythm, and dance creates an unforgettable atmosphere that captures the very essence of Southern Spain.
Highlights:
● Traditional Andalusian gastronomy
● Live professional Flamenco performance
● Authentic cultural immersion
● One of Spain's most iconic traditions
Return to the hotel.
Overnight in Seville.
Tomorrow, the journey continues to Cádiz, Europe's oldest continuously inhabited city, where Atlantic landscapes, maritime heritage, and the legendary Almadraba Red Tuna tradition await.
DAY 5 SEVILLA – CÁDIZ
DAY 5 – SEVILLE – CÁDIZ (ATLANTIC & RED TUNA EXPERIENCE).
ATLANTIC COAST, MARITIME HERITAGE & THE LEGENDARY RED TUNA EXPERIENCE.
Breakfast at the hotel.
After breakfast, check-out and departure towards Cádiz, one of Europe's most fascinating coastal destinations.
Located on a narrow peninsula surrounded by the Atlantic Ocean, Cádiz is considered the oldest continuously inhabited city in Western Europe, with more than 3,000 years of history shaped by Phoenicians, Romans, Arabs, and Spanish explorers.
Today offers a unique combination of history, Atlantic culture, maritime traditions, and one of Spain's most extraordinary gastronomic experiences.
JOURNEY TO CÁDIZ.
Private transfer from Seville to Cádiz.
Distance: approximately 125 km.
Travel Time: approximately 1 hour 30 minutes.
During the journey, guests will travel through the Andalusian countryside before reaching the spectacular Atlantic coastline that has defined Cádiz's character for centuries.
MORNING – DISCOVERING CÁDIZ.
Guided Visit with Official Local Guide:
● Historic Old Town
Explore one of Spain's most authentic historic centers. Its narrow streets, elegant squares, colorful facades, and maritime atmosphere reveal a city deeply connected to the sea and international trade.
● Cádiz Cathedral
Admire one of the city's most iconic landmarks. Overlooking the Atlantic Ocean, the Cathedral's golden dome has welcomed sailors, merchants, and travelers for centuries. Its unique blend of Baroque and Neoclassical architecture reflects Cádiz's prosperous maritime past.
● Historic Watchtowers
Discover the watchtowers that once allowed merchants to monitor ships arriving from the Americas.
These distinctive structures remain one of the defining symbols of Cádiz's historic wealth and international importance.
● Atlantic Coastline
Enjoy spectacular views of the Atlantic Ocean while learning about Cádiz's strategic position as one of Spain's most important maritime cities.
The combination of history, sea, and culture creates a unique atmosphere unlike any other destination in Spain.
SIGNATURE EXPERIENCE.
THE LEGENDARY ALMADRABA RED TUNA TRADITION.
One of the most exclusive gastronomic experiences in the entire program.
For more than three thousand years, the Atlantic coast of Andalusia has preserved one of the world's oldest sustainable fishing traditions: the Almadraba.
This ancient technique is still used today to catch the prized Bluefin Red Tuna during its annual migration through the Strait of Gibraltar.
Exclusive Experience Includes:
● Introduction to the Almadraba Tradition
Discover the history, culture, and importance of this remarkable fishing heritage that has been passed down through generations.
● Red Tuna Cutting Demonstration
Learn how expert masters transform this extraordinary fish into its different premium cuts. Guests will gain insight into why Bluefin Tuna is considered one of the world's most prestigious gastronomic products.
● Premium Red Tuna Tasting
Sample a selection of different cuts prepared according to traditional and contemporary Andalusian recipes.
An exceptional opportunity to appreciate the complexity, quality, and versatility of one of Spain's most celebrated culinary treasures.
ATLANTIC GASTRONOMIC EXPERIENCE.
Lunch Featuring Red Tuna & Atlantic Seafood.
Enjoy an unforgettable lunch inspired by the flavors of the Atlantic coast.
Menu Highlights
● Premium Almadraba Red Tuna specialties
● Fresh Atlantic seafood
● Traditional Andalusian cuisine
● Seasonal local products
● Carefully selected regional wines.
This extraordinary culinary experience represents one of the gastronomic highlights of the entire journey.
AFTERNOON – THE ATLANTIC LIFESTYLE.
Following lunch, enjoy a more relaxed exploration of Cádiz and its unique coastal atmosphere.
● Atlantic Ocean Promenade
Stroll along the seafront while enjoying magnificent ocean views and the refreshing Atlantic breeze.
● Cádiz Historic Center
Discover charming squares, local cafés, traditional shops, and the authentic rhythm of daily life in one of Spain's most characterful cities.
● Free Time at Leisure
Enjoy time to relax, explore independently, or simply absorb the unique atmosphere of this remarkable Atlantic destination.
ARRIVAL AT THE HOTEL
Check-in at a carefully selected 4★ hotel in Cádiz. Free time to enjoy the hotel's facilities and relax after a day filled with culture, history, and gastronomy.
DINNER AT THE HOTEL.
Enjoy a carefully prepared dinner featuring regional specialties and Andalusian flavors.
A perfect conclusion to a day dedicated to the Atlantic Ocean and one of Spain's most extraordinary culinary traditions.
Overnight in Cádiz.
Tomorrow, guests will experience one of the most unique moments of the journey as they cross the legendary Strait of Gibraltar, traveling from Europe to Africa and discovering the
fascinating cultural crossroads of Ceuta.
DAY 6-7 CÁDIZ – CEUTA
DAY 6 – CÁDIZ – CEUTA (EUROPE TO AFRICA EXPERIENCE).
FROM EUROPE TO AFRICA ACROSS THE STRAIT OF GIBRALTAR.
Breakfast at the hotel.
After breakfast, check-out and transfer to the port of Algeciras for one of the most extraordinary experiences of the entire journey.
Today, guests will cross the legendary Strait of Gibraltar, the historic gateway between the Mediterranean Sea and the Atlantic Ocean, traveling from Europe to Africa in a journey that has connected civilizations, cultures, and continents for thousands of years.
Few travel experiences offer the opportunity to visit two continents in a single day while witnessing one of the world's most strategically important maritime passages.
JOURNEY TO THE STRAIT OF GIBRALTAR.
Private transfer from Cádiz to Algeciras.
Distance: approximately 115 km.
Travel Time: approximately 1 hour 30 minutes.
During the journey, guests will enjoy spectacular views of the Andalusian coastline while approaching the southernmost point of continental Europe.
On clear days, the mountains of North Africa become visible across the water, offering a preview of the next chapter of this remarkable adventure.
STRAIT OF GIBRALTAR CROSSING.
Board the ferry for the crossing to Ceuta.
This short but unforgettable voyage traverses one of the most famous waterways in the world.
Highlights of the Crossing:
● Europe to Africa
Experience the unique sensation of traveling between continents while crossing waters that have shaped global history for centuries.
● Mediterranean & Atlantic Meeting Point
Observe the area where two great bodies of water meet, creating one of the world's most fascinating maritime environments.
● Gibraltar Views
Admire panoramic views of the iconic Rock of Gibraltar and the surrounding coastline.
● International Shipping Routes
Witness one of the busiest maritime corridors on Earth, connecting Europe, Africa, Asia, and the Americas.
Arrival in Ceuta.
Welcome to Africa.
CEUTA – THE CULTURAL CROSSROADS OF CONTINENTS.
Located on the northern coast of Africa and politically part of Spain, Ceuta is one of the most unique destinations in Europe.
For centuries, Christians, Muslims, Jews, and Hindus have lived side by side here, creating a fascinating blend of cultures, traditions, architecture, and gastronomy unlike anywhere else in the world.
GUIDED CEUTA EXPERIENCE.
Guided Visit with Official Local Guide:
● Royal Walls of Ceuta
Explore one of the city's most impressive historical monuments. These remarkable fortifications tell the story of centuries of military, political, and cultural history at the crossroads of continents.
● Mediterranean & Atlantic Viewpoints
Enjoy spectacular panoramic views where Europe and Africa appear almost within reach of one another.
A truly unique geographical setting.
● Historic Center
Walk through the heart of Ceuta and discover elegant avenues, historic buildings, charming squares, and the unique atmosphere that defines the city.
● Cultural Diversity Experience
Learn how European, Arab, Berber, Jewish, and Hindu influences have shaped the identity of Ceuta over centuries.
This coexistence of cultures is one of the city's greatest treasures.
GASTRONOMIC EXPERIENCE – FLAVORS OF AFRICA & THE MEDITERRANEAN.
Lunch at a Selected Local Restaurant
Enjoy a culinary experience that perfectly reflects the cultural diversity of Ceuta.
Menu Highlights:
● Mediterranean specialties
● Local seafood
● North African influences
● Traditional recipes
● Regional wines
A fascinating fusion of flavors representing the meeting point of continents and cultures.
AFTERNOON – AUTHENTIC CEUTA
● Local Markets
Explore vibrant markets filled with local products, spices, crafts, and influences from both Europe and North Africa.
● Cultural Neighborhoods
Discover the city's multicultural character while walking through neighborhoods shaped by different communities and traditions.
● Free Time at Leisure
Enjoy time to explore independently, relax in a café, or simply absorb the unique atmosphere of this remarkable destination.
CHECK-IN AT THE HOTEL.
Arrival and check-in at a carefully selected 4★ hotel in Ceuta.
Free time to relax before the farewell celebration.
FAREWELL EXPERIENCE.
NORTH AFRICAN EVENING.
Tonight, guests will enjoy the final signature experience of the journey.
Farewell Dinner in a Carefully Selected Venue An elegant evening celebrating the cultures, flavors, and experiences discovered throughout Southern Spain and North Africa.
Highlights:
● Authentic local cuisine
● Moroccan-Andalusian influences
● Traditional regional specialties
● Unique cultural atmosphere
● Celebration of the journey.
Surrounded by the magical ambiance of North Africa, guests will reflect on an extraordinary adventure that has connected Barcelona, Andalusia, the Atlantic Ocean, and Africa in one unforgettable experience.
Return to the hotel.
Overnight in Ceuta.
Tomorrow, after an incredible journey across two continents and countless cultures, guests will begin their journey home carrying memories of history, gastronomy, friendship, and discovery that will last a lifetime.
DAY 7 CEUTA | DEPARTURE.
Breakfast at the hotel.
Enjoy a final breakfast while reflecting on the extraordinary experiences shared throughout this remarkable journey across Southern Spain and North Africa.
From the architectural wonders of Barcelona and the elegance of Seville to the Atlantic coast of Cádiz and the unique cultural diversity of Ceuta, every destination has revealed a different chapter of the rich history, heritage, and traditions that define this exceptional region of the world.
Take one last opportunity to enjoy the atmosphere of Ceuta, a city unlike any other, where Europe and Africa meet and where cultures, religions, and traditions have coexisted for centuries.
CHECK-OUT.
Following breakfast, check-out from the hotel.
Private transfer to the port or airport according to individual travel arrangements.
Assistance with departure formalities.
FAREWELL TO SOUTHERN SPAIN & NORTH AFRICA.
Over the past seven days, guests have experienced an extraordinary journey through some of the most fascinating destinations in the Iberian Peninsula and North Africa.
They have admired the masterpieces of Antoni Gaudí in Barcelona, explored the vibrant streets of Catalonia, discovered the magnificent monuments of Seville, experienced the passion of authentic Flamenco, tasted the finest gastronomy of Andalusia, learned the ancient traditions of the legendary Almadraba Red Tuna, and walked through the historic streets of Cádiz, Europe's oldest continuously inhabited city.
They have crossed the legendary Strait of Gibraltar, traveled between continents, and discovered the unique cultural mosaic of Ceuta, where European, Mediterranean, Arab, and African influences come together in a way found nowhere else in the world.
More than a journey, this experience has been a celebration of history, culture, gastronomy, friendship, and discovery.
A voyage connecting civilizations.
A journey between the Mediterranean and the Atlantic.
Between Europe and Africa.
Between ancient traditions and modern life.
Between unforgettable places and unforgettable people.
SERVICES INCLUDED.
Meals as per itinerary:
Entrance tickets to:
Experiences included:
SERVICES NOT INCLUDED.
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Access, rectification, deletion and portability of your data, limitation, and opposition to its processing, as well as not being subject to decisions based solely on the automated processing of your data.
At The Genuine Travel Experience S.L., we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.
For this reason, and for the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of 2016 (hereinafter, “GDPR”) regarding the protection of natural persons with regard to data processing personal data and the free circulation of these data, and Law 34/2002, of July 11, on Information Society Services and electronic commerce (hereinafter, “LSSI”), The Genuine Travel Experience S.L. informs the user that, as data controller, it will incorporate the personal data provided by users into an automated file.
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Who is responsible for the processing of your personal data?
Identity: The Genuine Travel Experience SL
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Email: support@thegenuinetravel.com
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Why and for what purpose do we process your data?
At The Genuine Travel Experience SL we process the information provided to us by interested parties for the following purposes:
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The Genuine Travel Experience SL seeks to guarantee the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties have the obligation to guarantee that the information is treated in accordance with data privacy regulations and in accordance with the provisions of Art.28 RGPD and Art.32.
In some cases, the law may require the disclosure of personal data to public bodies or other parties, only what is strictly necessary for compliance with such legal obligations.
The personal data obtained may also be shared with other companies in the group.
The Genuine Travel Experience SL as Data Processor, we have to inform that the owner of the personal data used and stored by the client within the framework of the services offered by the Website, are the property of the client acting as the sole person responsible for the data. . In this way, The Genuine Travel Experience SL acts as the person in charge of hosting this data. Therefore, it informs that it will not access or use this data, unless it is strictly necessary within the framework of the execution of the services and within the established technical and security limitations.
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The Genuine Travel Experience SL. You will only access this data under two circumstances:
• To guarantee the correct execution of the services and improve customer service when the latter contacts The Genuine Travel Experience SL support. In this case, access to customer data will be regulated by specific permissions and specific control and security measures.
• To comply with legal obligations within the framework of judicial and/or administrative requirements. These requirements are strictly regulated.
Access within the framework of The Genuine Travel Experience SL support:
When the client contacts The Genuine Travel Experience SL support, depending on the reason for the query, they can access two categories of data. On the one hand, with the aim of better responding to the client’s request, The Genuine Travel Experience SL support will access the information provided by the client when creating their The Genuine Travel Experience SL account (name, surname, telephone number, email ...).
On the other hand, exclusively at the express request of the client and subject to the technical limitations of each service, The Genuine Travel Experience SL support can access the data stored by the client in its services with the aim of identifying the origin of a problem and, where appropriate, solve it.
Access within the framework of the request of a judicial or administrative authority:
To comply with current regulations, The Genuine Travel Experience SL is obliged to respond to requests from judicial or administrative authorities. These data access requests are governed by a strict legal framework, so The Genuine Travel Experience SL only authorizes them once it has verified their validity and foundation. Furthermore, if the request or the Law does not prevent it, The Genuine Travel Experience SL undertakes to inform the client of said request as soon as possible. Applications from a third country will only be processed when they are based on an international agreement, such as a judicial cooperation treaty in force between the requesting country and the European Union or a Member State.
Where is your data stored?
Generally, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they guarantee a sufficient level of protection, by having Binding Corporate Rules (BCR). You can consult the list of these countries on the European Commission website. Thanks to the guarantees offered by The Genuine Travel Experience SL regarding data transfer, the client can comply with its regulatory obligations. Article 45 of the GDPR, which specifies cases of "transfers based on an adequacy decision", establishes that a transfer of personal data may take place to a third country or international organization when the Commission has decided that the third country, a territory or one or more specific sectors of that third country, or the international organization concerned, guarantee an adequate level of protection. Such transfer will not require any specific authorization.
Call recording
Calls may be recorded to process your requests or respond to your queries, as well as to evaluate and improve the responses offered by our agents and analyze the decisions made based on said responses.
Your data will be processed on the basis of the legitimate interest of the entity, this being prevalent due to the need to have instruments to be able to assess and improve the quality of the responses we offer and the decisions you make based on them. Also to increase security and have a means of accreditation of the services or products requested and those offered by us, being necessary to record the calls.
The recording will be kept for a minimum period of 12 months, and in any case until your request has been processed or your query has been answered. In the event that new data is collected by telephone as a result of a claim, contract, change of product or service, etc. The recording will be kept as proof of the data collection as long as some type of legal responsibility arising from the relationship maintained may arise. The information relating to the evaluation of the decisions made by users based on the answers provided is maintained for a period of 12 months.
Processing of personal contact data for commercial calls
Sometimes, The Genuine Travel Experience SL processes professional contact data that it obtains from the Internet to contact interested parties by telephone and try to close a commercial meeting with them or offer them services or products.
Taking into account the above, said treatment is based on the provisions of Art. 6.1.f) of the RGPD (legitimate interest), given that, in any case, the following premises are met:
a) The processing refers only to the data necessary for the professional location of the interested party.
b) The purpose of the treatment is to maintain relationships of any kind with the legal entity in which the affected person provides their services.
The same presumption operates for the processing of data relating to individual entrepreneurs and liberal professionals, when it refers to them only in that capacity and is not processed to establish a relationship with them as natural persons. In any case, interested parties may object to their processing at any of the contact addresses of The Genuine Travel Experience SL, as it is not mandatory for the entity to carry out such processing. The data will be kept for the indicated purpose indefinitely, unless the interested party objects, in which case, it will be deleted.
What rights do you have and how can you exercise them?
You can direct your communications and exercise your rights by making a request to the following email: support@thegenuinetravel.com
Under the provisions of the RGPD you can request:
• Right of access: you can request information about the personal data that we have about you.
• Right to rectification: you can communicate any change in your personal data.
• Right to deletion and to be forgotten: you can request deletion after blocking personal data.
• Right to limit processing: implies the restriction of the processing of personal data.
• Right to object: you can withdraw your consent to the processing of the data, opposing further processing.
• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
• Right not to be subject to individualized decisions: you can request that decisions not be made that are based solely on automated processing, including profiling, that produce legal effects or significantly affect the interested party.
In some cases, the request may be rejected if you request that data necessary to comply with legal obligations be deleted.
Likewise, if you have any complaint about the processing of your data, you can submit a claim to the data protection authority: www.aepd.es.
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correctness of the data included, exonerating The Genuine Travel Experience SL of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The Genuine Travel Experience SL reserves the right to terminate the contracted services that have been concluded with users, in the event that the data provided is false, incomplete, inaccurate or not updated.
The Genuine Travel Experience SL is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any responsibility for hypothetical damages that may arise from the use of said information.
The Genuine Travel Experience SL reserves the right to update, modify or delete the information contained on its web pages, and may even limit or not allow access to said information. The Genuine Travel Experience SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by The Genuine Travel Experience SL provided that it comes from sources other than the same.
What security measures do we apply to protect your personal data?
The Genuine Travel Experience SL has adopted the security levels of protection of Personal Data legally required, and seeks to install other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the data. Personal Data provided to The Genuine Travel Experience SL The Genuine Travel Experience SL is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by for reasons beyond the control of The Genuine Travel Experience SL. of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through illegitimate interference beyond the control of The Genuine Travel Experience SL However, the user must be aware that security measures on the Internet are not impregnable, given that no online service can guarantee absolute security.
Links to other websites
On the website www.thegenuinetravelexperience.com, there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving The Genuine Travel Experience SL. disassociated from any type of responsibility regarding its privacy policy. It will only be liable for those redirections or links under the domain and ownership of the The Genuine Travel Experience SL group of companies.
Can the privacy policy be modified?
We may modify the Privacy Policy from time to time. Visit this page regularly to know the current situation. We will indicate the dates of the last revisions of this Privacy Policy at the bottom of that page; all revisions will take effect upon publication.